Getting Your CRM Under Control – Call Center in a Box Success Story – Case Study 3

This is the third post in a series of Case Studies which outline the ways in which we have helped our clients. This post discusses the ways that our Call Center in a Box services helped a large corporation in Chicago get a handle on their CRM (Customer Relationship Management) tool. 

The Problems: 

This company already used the CRM we recommend but they were not using it to its full potential and had gone through five sales managers as they tried to get their sales monitoring under control. Our contact complained initially that they felt like the software was managing them instead of helping them manage their 80,000+ leads. 

The software set-up had gone poorly and their database was a mess. 

No one had set-up a dashboard to monitor their KPI’s so they had no clue what anyone was doing. 

They were setting appointments but there was no organization or assignment of leads so follow-ups were slipping through the cracks. 

They were frequently losing their Business Development Reps due to mismanagement, a lack of preparation, lack of training and poor monitoring. 

The Plan: 

They hired us to: 

  • Clean up their database. 
  • Establish KPI’s for the team. 
  • Create an effective dashboard to track and monitor the team members and the newly established KPIs. 
  • Set up a system to track and route leads to the correct callers. 
  • Train some of their staff to use the newly revised CRM. 
  • Reworded their scripts for more effective calls. 

The Results: 

The company had used the CRM for ten years but was not using any of the productivity tools it offered! We showed them how to use the tool properly and much more effectively. The tool offers a feature for Voice Mail Drop which allows the callers to ‘drop’ a pre-recorded’ message when they encounter voicemail on a call. We not only showed them how to effectively use this feature but scripted the messages to record.  

They hadn’t been recycling leads and all calling was being done randomly. We streamlined the process, routing leads from initial call, through appointment setting to sales close, with a plan to recycle any leads that did not close, allowing them to get much more mileage out of their efforts. 

During weekly meetings we reviewed the team’s activity and found that the sales associates were NOT properly using the script. We could see that they were not asking enough questions to make qualified appointments. Through training and role play examples, we were able to get them back on track delivering qualified leads that happily surprised the management!  

Management was so happy with the results that they will eventually move ALL their sales reps onto the newly revamped CRM.  

Take-Aways: 

Tools are only helpful if you set them up to meet YOUR needs, know how to properly use them and then actually USE them regularly. This company had over 80,000 leads but they were getting lost in the shuffle and NOT delivering the results they could have. Our Call Center in a Box program established order, provided training and put their tools and people on track to deliver real results! 

Are YOU having a hard time monitoring or managing YOUR sales team? Know they need training but just don’t have the time, energy or patience to train them yourself? Are your producers delivering poor quality leads that just won’t close?  

GIVE US A CALL AT 908.879.2911 to see how our Call Center in a Box services can help YOU! 

What to do when your Sales Associates are Struggling – Call Center in a Box Case Study 2

This, our second Call Center in a Box Case Study, outlines the ways in which we have helped our clients. This post discusses the ways that our Call Center in a Box services helped a Sales Franchise client empower a struggling sales associate. 

The Problems: 

The Sales Franchise had an associate who, after ten months, still had no business connections in the community. She had been out networking but was struggling to set appointments. 

Rather than ask us to set appointments for them (which IS a service we provide, click here to learn more about that) they opted to have us train and monitor her. 

The Plan: 

Using our Call Center in a Box Services, we: 

  • Helped her develop her skills 
  • Worked on her messaging 
  • Helped her regain her confidence which had been bruised by ten months of low and poor performance 
  • Monitored her progress 
  • Met with her weekly to discuss and resolve any issues or challenges she faced 

The Results: 

We started in December, a month notorious for its’ difficulties in setting appointments due to the holidays. Despite this, she set TEN appointments which was more than she had set in the past ten months she had been working with them! 

To date in 2019 (Q1), she has set TWENTY FIVE QUALIFIED first time appointments which has exceeded even the owner’s expectation! 

Take-Aways: 

Here was someone who clearly had some sales talent but needed training and structure to take her to the next level. The Call Center in a Box Program provided her with the instruction, support and the sounding board she needed to succeed! 

One of the number one reasons that people leave sales is a lack of training and/or feeling unprepared. Sales is a “NO” job – you hear ‘NO’ and deal with rejection over and over on a daily basis. Call Center in a Box provides not only training but also the support and encouragement your salespeople need to deliver results and THRIVE! 

Are YOU having a hard time monitoring or managing YOUR sales team? Know they need training but just don’t have the time, energy or patience to train them yourself? Are your producers delivering poor quality leads that just won’t close?  

GIVE US A CALL AT 908.879.2911 to see how our Call Center in a Box services can help YOU! 

Click HERE to learn more and HERE to see another Call Center in a Box Case Study

Call Center in a Box Case Study 1: When Your Inside Sales Reps and Sales Producers Aren’t Setting enough Appointments

This is the first in a series of Case Studies that outline the ways in which we have helped our clients. This post is a Call Center in a Box case study.

 About a year ago, I met a Senior Vice President of Sales from a premier insurance, risk management and financial services firm, at an industry event. 

The Problems: 

 He had three Sales Producers who weren’t ‘producing’ enough first-time appointments. They were still growing their books of business, had been trained and were responsible for cold call prospecting but it was not getting done. While they claimed to be making the calls, there were very few qualified, first-time appointments in their schedules. Management had no tools to monitor their activity. He knew they needed to be managed in prospecting but didn’t have the time or bandwidth to do it himself.  

He also had a full-time appointment setter with over 8 years of experience who set appointments but at least 50% were cancelled or no-shows. 

The rest of his team was comprised of senior sales Producers who had established books of business but didn’t do cold calling.  

The Plan: 

They retained us to implement our Call Center in a Box Services where we: 

  • Assessed the team’s skill levels 
  • Provided their Sales Producers and Appointment Setter with new scripting 
  • Set the company up on our recommended CRM 
  • Monitored their progress 
  • Met with them weekly to train, role play and discuss challenges and successes.  

The Experience: 

We started working with them at the end of the Summer of 2018 and it was immediately apparent, based on the new monitoring system, that the salespeople were NOT calling when they were supposed to. As part of the training, we established schedules to follow and through our ongoing monitoring, we were able to ensure that the calls were made during the desired timeframes.  

One-on-one coaching allowed us to work with them individually, giving each the attention and skill training THEY needed to improve.  

At the weekly meetings we listened to actual calls and provided role modeling to show them what to say and HOW to say it to achieve better results.  

The Results: 

Immediately, the quality of call conversations went up markedly and each team member we had worked with was consistently setting QUALIFIED appointments every week! 

The number of appointment cancellations was significantly reduced. Feedback from producers who took the appointments became more and more positive and has led to more sales. 

By January 2019, the company chose to move ALL their sales team members onto the CRM tool.  

The CRM has allowed the SVP of Sales to know and track what is being done, enabling him to better manage the team. And having more competent salespeople setting qualified appointments has freed him up to go out on more of those appointments with producers leading to better closing rates and an opportunity to model successful closing techniques.  

Are YOU having a hard time monitoring or managing YOUR sales team? Know they need training but just don’t have the time, energy or patience to train them yourself? Are your producers delivering poor quality leads that just won’t close?  

Click here and GIVE US A CALL AT 908.879.2911 to see how our Call Center in a Box services can help YOU! 

And click here to check out another Call Center in a Box Case Study

Studying Larry King’s Interview Style Can Make Us Better Cold Callers

I, like almost all Americans, knew of Larry King. I knew his name and that he interviewed people. I knew he wore suspenders. But I had not really listened to him or watched his shows. Since his death last month, I have read a number of interesting articles about him and I realize that should have been following him more closely as there is a lot to learn about Cold Calling by studying Larry King’s interview style.

What Can Larry King’s Interview Style Teach Us About Cold Calling?

In this interview, https://www.cjr.org/special_report/larry-king-interviewing-tips.php from a podcast episode of “The Turnaround” with Jesse Thorn from July of 2017, Larry King talked about being an interviewer and indirectly gave us all some excellent Cold Calling advice.

These 5 points jumped out as useful tips:

  1. Keep questions simpleIn his case, he did this to draw people out and to let the interviewee shine. As a Cold Caller, this is not the time to show off, it is your time to ask simple but pointed questions.
  2. Stay curiousKing enjoyed talking to people who were experts in areas he was unfamiliar with. When you are curious is it easier to stay engaged.
  3. “The key of interviewing is listening”He listened and engaged with his guests. Listening is key to Cold Calling success as well. 
    Click here to read more about Active Listening.
  4. “The less I know (about the guest), the better.”Larry King would do twohour interviews with people without knowing who they were in advance. I guess that helped him stay curious.
    When we teach people how to use our Conversational Selling technique, we don’t have them spend a lot of time researching the prospects before the Cold Call. There is plenty of time to do that if/ when they become a real lead.
  5. “No one’s ever done the perfect interview.”This is true for Cold Calling as well. Obsessing over getting it ‘perfect’ will keep you from dialing, engaging and successfully setting qualified appointments. Pick up the phone and get dialing!

But this is where the similarities end. 

King didn’t believe in having a long list of prepared questions. He talked about how this allowed him to focus on the answer the person was giving to the current question, without worrying about how he would get to the next question. He relied on his experience, skill and wit to carry him through and come up with what to ask next.

When Cold Calling, I strongly believe that having a script, with your questions as well as some basic information, is vital to achieving success.

I totally agree that you need to listen to what is being said, rather than focus on your next question. Having a script provides you with the structure to stay on task and on message. It will help you address the objections you will likely face and save you time by helping you quickly and effectively identify who is, and who is not, a good prospect.

Larry King also felt that you didn’t need an agenda. Clearly, that worked for him – he had a 60+ year career – but he was talking to people who were paid to spend time with him. As Cold Callers, we don’t have that luxury. We need to tightly plan our calls to get the most out of the (often short) time we have. Scripts provide that ‘agenda’.

So, while Larry King may not have made a great Cold Caller, his interview style and expertise leaves us plenty to admire and learn from!

R.I.P. Mr King

If YOU are struggling with Cold Calling and need help crafting a script to keep YOU on message, give me a call at 908-879-2911 – I may not have 60+ years under my belt yet but I am a Cold Calling PRO. We can help you with scripting, training and provide the reallife practice you need to get you and your team up to speed!

Jessie van Breugel: LinkedIn: Connect & Convert

About Jessie van Breugel: Jessie is the Founder of Realigned Coaching creator of Brand Yourself as A Creator: The Ultimate Guide and The Branded Creators Community. Co-founder of Build Your House Club, a vibrant community of creators to clarify your message, produce consistent value, & grow your audience. He views himself as a visual copywriter, using words and design to share his message. His vision is to bring wisdom to everyday life and inspire others to live on their terms—currently, 3x Top Writer on Medium in Inspiration, Social Media, and Entrepreneurship. A former employee of one of Europe’s hottest tech unicorns turned digital creator. He is building his business at the crossroads of writing, visual design, product management, and digital marketing. Check out the latest episode of our Conversational Selling podcast to learn more about Jessie.

In this episode, Nancy and Jessie discuss the following:

  • How to make the most out of LinkedIn.
  • Master the art of selling on LinkedIn without sounding too pushy.
  • Understand how building connections on LinkedIn can lead to successful sales.
  • Explore why the term ‘sales’ often has a negative perception.
  • Determine the ideal posting frequency on LinkedIn for optimal results.
  • Gain insights into the algorithms that LinkedIn uses to block certain accounts.
  • Avoid common mistakes when creating content on LinkedIn to enhance engagement.

Key Takeaways: 

  • You never know who’s watching on LinkedIn because people are scrolling the feed and waiting for that message or content to help them act.
  • Sales has a negative connotation because people often think about the door-to-door salesman or woman, car sales dealers, etc.
  • To sell your stuff to your audience, people need to see it. That’s why reactions are essential.
  • A lesson that I learned over time is that you want to let a post-run for a few days because if a post does well, even a week later, it could still reach new people.
  • I am like, “Hey, educational content is great, but move towards more authority-building content, and then we can transform it into lead-generating content.”

“I would say the traditional thinking of LinkedIn is that it’s still a place where people share updates about new jobs or certain company updates. I had that too out of sight till about three years back, but I also figured out that LinkedIn is still the number one business platform in the world. And as we see with all the content platforms, like the social media platforms, there is a big drive towards content creation. I started writing online, and at a certain point, I wondered why not go to LinkedIn. Because as I just said, there are so many decision-makers, potential people watching there waiting for that, waiting for the call to action also say.” – JESSIE

“One of the frameworks that I heavily use for myself and my clients is the acronym FODOFs. It stands for fear, objections, desire, obstacles, and frustrations. Of course, we don’t want to always use them all in one piece of content, but by strategically using each for a specific type of content, we can show our audience or our prospect that we understand them.” – JESSIE.

“I hear that perspective, and I would say earlier on in my career, I also had this notion that selling is bad or self-promoting is bad. So, I had to debunk that for myself. And now I believe that if you genuinely know that you, your service, or your product is helping your audience or your clients, it’s almost a disservice not to tell them about it because I know I solve a very hot topic, like lead generation on LinkedIn. And I know that I help a lot of people with that. Like if I look at my clients’ results, I’m helping them get more business. I’m helping them make more money. So sure, like I’m selling to my audience, but I also know that the right people were like: “Hey, this really helps me!”. And I think that’s for all of us. Like if we know that because that’s what entrepreneurship at its core is, right? It’s like, someone has a problem, someone else has a solution, and it’s either a service or a product that helps them get from A to B.” – JESSIE.

Connect with Jessie van Breugel:

Try Our Proven, 3-Step System, Guaranteeing Accountability and Transparency that Drives RESULTS by clicking on this link: https://oneofakindsales.com/call-center-in-a-box/

Connect with Nancy Calabrese: 

Voiceover: You’re listening to The Conversational Selling Podcast with Nancy Calabrese.

Nancy Calabrese: Hi everyone, it’s Nancy Calabrese and it’s time again for Conversational Selling, the podcast where sales leaders and business experts share what’s going on in sales and marketing today and it always starts with the human conversation. Today we’re speaking with Jessie Van Breugel, a LinkedIn expert and founder of Realign Coaching and the Creator Academy. He is also a Co-founder of Build Your House Club, a vibrant community of creators to clarify your message, produce consistent value, and grow your audience. Jesse identifies himself as a digital creator who’s building cool stuff and helping as many like-minded experts generate high-quality leads for their service business through LinkedIn and email. Jesse was named as a top-50 LinkedIn creator worldwide. Congratulations on that, Jesse, and welcome to the show.

Jessie van Breugel: Well, that’s an interesting introduction, but thanks for having me, Nancy. I’m excited to chat with you and the audience today. [1:18]

Nancy Calabrese: The one thing that jumps out and you have posted on your website, LinkedIn has over 63 million decision-makers. That’s amazing.

Jessie van Breugel: Exactly. And that brings me to, I’ll say, one of my favorite sayings that I keep repeating to my clients. You never know who’s watching on LinkedIn, because there are always people scrolling the feed and waiting for that message or that piece of content to help them act.

Nancy Calabrese: Yeah. So how, you know, as a novice, right, you’re the expert, how do you leverage the potential on LinkedIn?

Jessie van Breugel: Yeah, that’s a great question because most, I would say, the traditional thinking of LinkedIn, okay, it’s still a place where people share updates about new jobs or certain company updates. I had that too out of sight till like three years back, but I also figured out that LinkedIn is the, like, it’s still the number one business platform in the world. And as we see with, like, all the content platforms, like the social media platforms, there is such a big drive towards content creation. I got started on writing online and at a certain point I was like, why not go to LinkedIn? Because as I just said, there are so many decision-makers, potential people watching there waiting for that, waiting for the call to action also say. [2:51]

Nancy Calabrese: Right. Sure. How do you know what to write to really get the attention of the audience?

Jessie van Breugel: Yeah, I think that’s like trial and error. It comes in the beginning from like speaking to as many people as possible from your target audience, like from peers, and competitors, but also from your prospects and to really infuse those emotional angles in your content. So, one of the frameworks that I heavily use for myself, and for my clients, it’s the acronym called FODOFS. It stands for fear, objections, desire, obstacles, and frustrations. Of course, we don’t want to always use them all in one piece of content, but by strategically using each one of them for a specific type of content, we can show our audience or our prospect that we really understand them. [3:46]

Nancy Calabrese: Oh, okay. Can you repeat that acronym?

Jessie van Breugel: for sure. So, it’s FODOF, which stands for fear, objection, desire, obstacle, and frustration. So those are the main five buckets.

Nancy Calabrese: Huh, okay. So how do you sell on LinkedIn without being salesy?

Jessie van Breugel: That’s a good question because I think that’s one of the bad raps selling on LinkedIn has because people feel, okay, it’s too much promoting and like in your face. And I think that’s where like implementing the photos has been a big game changer for me, but also really applying like storytelling principles. Because in the end, we learn as humans through stories. And especially as we’re all working with our clients, mostly on a one-on-one or a group setting of service providers, we have tangible results of before and after with our clients. So that’s of course where a case study framework always comes into play because we can write a story about how their life was before working with us and that’s often painful or frustrating. [5:01] We did work together.

Nancy Calabrese: Yeah. Right.

Jessie van Breugel: And at the end, it’s rainbows and sunshine. It’s like the desired state, and it comes with a lot of peace of mind and relief. So that’s, I think, a simple example of how we can infuse selling into storytelling. Because people on LinkedIn, they see the post, they see the first two, or three lines, and they want to click see more. And only at the end, if the story’s, of course, captivating enough, they will see, oh, I’m being sold to, in a bit of a quote, instead of straight out of the gate, like asking people for their contact details or whatever. I don’t think that’s the right way of doing it. [5:37]

Nancy Calabrese: You know, I have a colleague, and we didn’t agree on this, but she also works in the LinkedIn space, and she doesn’t believe that connecting in LinkedIn should be used to sell. And I disagree. You know, I mean, it’s very nice to have a conversation, but…You know, the goal is to connect with like-minded people in the hopes that it might convert to business. What do you have to say about that?

Jessie van Breugel: Yeah, I hear that perspective and I would say earlier on in my career, I also had this notion of like, like selling is a bad thing or like self-promoting is a bad thing. So, I had to like, like debunk that for myself. And now I really believe that if you genuinely know that you, your, service, or your product is helping you, your audience, or your clients, it’s almost a disservice to not tell them about it because I know I solve a very hot topic, like lead generation on LinkedIn. And I know that I help a lot of people with that. Like if I look at the results of my clients, I’m helping them get more business. I’m helping them make more money. So sure, like I’m selling to my audience, but I also know that the right people, they were like, hey, this really helps me. And I think that’s for all of us. Like if we know that because that’s what entrepreneurship at its core is, right? It’s like, someone has a problem, someone else has a solution to it, and it’s either a service or a product that helps them get from A to B. [7:13]

Nancy Calabrese: Right. I mean, why is sales such a bad word? I don’t get it. It’s just, you know, an opportunity to communicate with someone else. And if it’s a match, that’s like you just said, I think it would be a disservice not to want to go to convert to, you know, a client.

Jessie van Breugel: Exactly. Yeah. And I think sales have a negative connotation because people often think about the door-to-door salesman or woman the sleazy cars, car sales dealers. Back when I was in high school. I liked for one year I did like the door-to-door sales, but of course, like it’s Super cold because I was just walking like a small village in Holland where I’m from and that’s of course like that what gives selling a bad thing because people are just enjoying their dinner because we always went to like dinner time or like the end of the afternoon. And people were not waiting for us. So, they opened the door and there I was like pitching them straight out of nothing. So of course, that’s like the old way of like doing sales. I think has given a bad rep. But as your show is, of course, also like brilliantly named, it’s like Conversational Selling is a different aspect of that because you’re selling something based on like the conversation and like a mutual connection, understanding that you can help this person, or this group of people get closer to where they want to go. [8:37]

Nancy Calabrese: Yeah, you know, you just triggered a memory when I was in, I don’t know, even think I was in high school, maybe junior high, I went door to door selling cards, and I hated it. I hated it. You know?

Jessie van Breugel: Yeah, exactly. It was not my favorite job either, but it taught me a lot about rejection and just putting in the reps and all those things. [9:00]

Nancy Calabrese: Yeah. Right. You know, it’s funny. I want to talk to you about impressions. And maybe you can tell the audience what an impression is and how to convert them to conversations.

Jessie van Breugel: Yeah, so in a nutshell, impressions on any platform, but let’s take LinkedIn for the example, of course, is someone that sees your content. So that’s the pair of eyeballs that sees your content. And it’s often said that impressions are like a vanity metric. You don’t want to care too much about it. But still, to sell your stuff to your audience, to put it plainly, people need to see it. So, it’s like a fine line between, okay, I need to have people see my things, but I also don’t need to care about too much. And I think the interesting part is where, there is a difference between like, let’s say transactional things, like let’s say consumer goods or like high ticket services as we’re here doing here, because people that see my content for the first time the chances are extremely low that they will buy instantly, because especially with high ticket service, it also needs to be a lot of trust and credibility built. And by just having a consistent output of content, each piece of content will of course move the prospect closer to reaching out to you signing up for your program, or booking a call. And I think that’s why content is such a highly leveraged asset you can build. That’s how I see it because I push out content every day knowing that I see it as like an army of digital warriors. So, they all go out and they travel the world as to say, getting impressions, getting people to see my name, to see perhaps my profile, to get them closer to working with me. So, I think that’s like the short answer to the impressions and how they, I would say tie into getting people to buy your things or to do business with you. [11:15]

Nancy Calabrese: So how do you find the impressions of people who looked at it?

Jessie van Breugel: Do you mean where you can see them?

Nancy Calabrese: Like for instance, if you had 300 plus impressions, how are you going to find those people?

Jessie van Breugel: That’s an interesting question because I currently don’t use any external analytics for LinkedIn because I had my account flagged a few times, so I don’t want to risk it to add additional tools to LinkedIn. So, I’m currently just staring at the native analytics from LinkedIn. Basically, what it shows me is the people who are engaging or who are seeing my post. [12:00]

Nancy Calabrese: Yeah.

Jessie van Breugel: But I don’t use it as a steering metric in my business. As I said earlier, sure, it’s nice to see for me that my impressions go up week after week. But I rate the success of my content more by the conversations it starts or the inbound leads it gets me.

Nancy Calabrese: Got it. So, you mentioned that you post every day on LinkedIn. Is there, you know, could people be posting too much content? What are your thoughts on that?

Jessie van Breugel: Yeah, that’s an interesting question. Before I got to LinkedIn, I was active on Twitter. And on Twitter, there was much more frequency. So, tweeting a few times a day is there the norm. When I got to LinkedIn, I kind of adopted that mindset. Understanding it wouldn’t be the most strategic decision because the LinkedIn algorithm works in such a way that the posts have more of like a long tail. But in the beginning, I really understood like, okay, for me to get more data on what works and what doesn’t work, I just need to put in the reps and to see what resonates with my audience. Ideally, it’s like one post a day, which for me works the best, but a lesson that I learned over time and that ties into having LinkedIn or LinkedIn having the long-term effect of a post is that if a post of you does really well, so let’s say it’s like sometimes it’s like it does like three to four times better than other posts, you just want to let it run for a few days because if a post does well, like a week later, it could still reach new people. So, I think that’s where the difference comes into play. And that ties in with what I said earlier, like the good piece of content, I see that as like an army of digital warriors for me just conquering new ground. [14:05]

Nancy Calabrese: Yeah.

Jessie van Breugel: Tapping into new audiences and looking for new people.

Nancy Calabrese: Huh. You mentioned that you’ve been flagged. Why does LinkedIn flag accounts?

Jessie van Breugel: Yeah, that’s a good question. I don’t have a finite answer to that. I know they are wary of third-party tools. So, I know certain accounts just have issues with it. I’m not saying that’s the case for everyone, because I know a lot of my connections, they thrive with those tools. I think my account just got, I don’t know, marked somewhere in the system. So I’m really hesitant about that. So yeah, I don’t have a finite answer to that. It’s hard to get. clear on the algorithm and the restrictions there. [14:51]

Nancy Calabrese: Yeah, huh. So, what are some of the common mistakes providers make when creating content on LinkedIn?

Jessie van Breugel: Yeah, so the first one would be right out of the gate, like promotional posts, which ties into the quad, one of the questions you asked me earlier, because especially as a service provider, no one buys from the get-go, right? There needs to be some trust and some credibility built, which is often done to like case studies and testimonials and seeing like, okay, this works. So, I think that’s one of the big mistakes that I see happening. And then on the other side of the spectrum is that when service providers, post consistent content, they stay too much on the educational side of things. So, all they do every time that they post, they educate their audience on, let’s say the benefits of their solution or certain elements or insights from their industry, which is great to a certain degree, because I know that my clients, for example, they’re not looking for more information. Like the internet is full of information. [15:57]

Nancy Calabrese: Okay.

Jessie van Breugel: they’re looking for implementation, guidance, support, accountability, like all these things that are currently missing, because if the information would be the answer to their problem, they would probably already have fixed it. So, I think that is like a big… It’s a minor tweak, but it has a massive impact. So, people that I work with, I’m like, hey, educational content is great, but move towards more authority-building content, and then we can transform it into lead-generating content, because…We’re all experts at what we do. So, I think, as I said earlier, our audience deserves to know it. But we don’t want to educate them only.

Nancy Calabrese: Yep. And that brings me to something that I get a lot of. I get invited to attend events. How do you feel about that?

Jessie van Breugel: To LinkedIn events? Yeah, they’re an interesting thing because even like the, like, let’s say you’re in a LinkedIn event, the comments on the event itself count as comments to the actual posts. So, there’s like an interesting dynamic going on there, but I never really used them that much in terms of my growth. Like I prefer to do like a webinar perhaps on Zoom. [17:14]

Nancy Calabrese: Yeah.

Jessie van Breugel: Just use LinkedIn for the promotion and have people then sign up to the link. So that’s been my way of doing that. Plus, the fact that I don’t see that many events on my timeline and within LinkedIn’s inner circles that I’m part of, it’s just like, it’s not really talked about that way. So, for me, that’s a little bit more validation that what I’m doing and what I do to my clients, it’s not the best way of moving forward.

Nancy Calabrese: Yeah. Wow. And you know, and we’re almost up in time, but tell me something that’s true, that almost nobody agrees with you on.

Jessie van Breugel: Hmm, within which context Nancy?

Nancy Calabrese: Maybe with LinkedIn, your area of expertise.

Jessie van Breugel: Yeah, I would say within my spheres, I think more people agree with me on that, but it ties into what I said earlier, is like selling on LinkedIn is not a bad thing. Like I’m pretty like hard on that stance because sure you don’t want to like to be this annoying salesman every day all day. But again, like if you do a great job at speaking into the emotional angles of your target audience, if you hint at a better solution, if you tell them…what better future is possible? And you showed that other people got results through that as well. I do think there is, I do know that there is a lot of potential on LinkedIn because so many people are watching there at this stage. I think we have over 900 million people on LinkedIn and less than 1% of people actively like post content. So, people are scrolling, they’re scrolling and lurking on LinkedIn. So yeah, I would say. If you know, okay, I’m genuinely solving this problem for the right people, that you’re doing a service to those people. And not everyone is part of your audience. So certain people will be tuned out by you taking a more promotional angle. But I think that’s fine. [19:16]

Nancy Calabrese: Right. Wow. So less than 1% post?

Jessie van Breugel: Consistently, yeah. So, the stats on that differ a little bit, but less than 1% like post weekly. So, you can assume that even less than that post daily, like I currently do.

Nancy Calabrese: Yeah. Wow, interesting. How can my audience find you?

Jessie van Breugel: Yeah, so the best way of course is LinkedIn. My full name is Jesse van Breugel, pretty Dutch. So that’s why I think a year and a half back I added a purple dot to my name. So, if people just type in my LinkedIn, my first name, Jesse, and then furlough the purple dot, they can connect with me. Or if they’re interested in one of the courses that I’m building, they can go to premiumleadsystem.com. And it has all the content and modules and all the strategies that I discussed today in different forms. [20:12]

Nancy Calabrese: Cool, how do you spell your last name?

Jessie van Breugel: It’s V-E-N-B-R-E-U-G-L.

Nancy Calabrese: You got it. Everyone, take advantage of what Jesse has to offer and make it a great sales day. Jesse, I hope you come back sometime.

Jessie van Breugel: Well, thanks again for having me, Nancy, and I will take you on that.

Nancy Calabrese: All right. Have a good one, everyone. [20:40]