by Marta Malyk | Oct 13, 2020 | Cold Calling Success, Guide to Sales Prospecting Success, Sales, Sales Prospecting, Sales Prospecting Success
This is Part 2 of our post on how to Overcome Objections when Sales Prospecting. (Click here to see Part 1)
Objections are often a Salesperson’s nightmare, keeping them up at night and making them reluctant to pick up the phone to make calls in the first place. Knowing you will face objections and having a plan and scripting to address and overcome them, is a sure way to reduce some of the frustration. Here are some techniques for re-directing discussions once objections have been raised.
- Say something they DON’T expect
Frequently, when on a call or in a meeting with a Prospect, we can find ourselves going into ‘sales’ mode. And Prospects, in response, will go into ‘defense’ mode. You are using all the stereotypical ‘sales’ techniques and they are responding in kind. But that gets you nowhere.
If you find yourself in this type of situation, I suggest saying something they do not expect. Rather than doing and saying what is EXPECTED – a classic hard sell – we can approach it differently in order to get a different, more positive, response. We show our people how to ‘sell’ differently – in our case, through conversation and building relationships – and Prospects respond differently, by trusting us and doing business with us.
When someone says, ‘we’re good’, they often think that will get them off the hook. With most salespeople, that means the conversation is over. You can change the outcome by continuing to talk with them, asking them ‘gee, what are you doing right?’. By continuing to be curious, you are no longer pushing a ‘sales call’ but you shift it to ‘having a conversation’.
The goal is to keep Prospects talking about their problems. You do this through questioning and listening. When a Prospect starts speaking, you begin ACTIVE listening.
Follow up with questions and make statements such as:
“Wow, I can’t believe it’s been going on that long”
OR
“Wow, that must be frustrating! Tell me more.”
Sometimes you may need to play ‘Dummy’ to keep the conversation going, saying something like:
“Gee, you know, I’m really not sure I am getting it, can you please explain that again?”
Stay curious. Include statements and questions which will elicit conversation. LISTEN to their answers.
Sometimes, Prospects will say, ‘We don’t need help, everything is great!’. I suggest asking more questions or making more statements and possibly calling their bluff. You can say something like:
“Wow! So, you and your sales team will hit your quota, even despite the pandemic? How have you managed to do that?”
This will allow you to continue the conversation and to learn more. If they ARE in fact in great shape, you may not be able to help but might learn some insights about how the organization works. If they are NOT doing as well as they originally said, it is an opportunity to add value and to continue the conversation.
No matter what, be POLITE! We are trying to create relationships here, not burn any bridges.
I train our salespeople to address objections and stalls three times. After that, if the Prospect is still not on board, I suggest you ask for the referral and move on.
Yes, hearing obstacles may feel like a kick to the stomach but by expecting them, have SCRIPTED responses (which you have memorized) and being prepared, you can take much of the sting out of them.
Stay unemotional – this is NOT a verdict on your self-worth or a personal failure. It is a ‘no’. And this is a business where you will hear a LOT of no’s. Move on, your next call is waiting to be made – Keep Dialing and get to that ‘YES’!
If you or your sales team need help with scripting or preparing to address obstacles, give us a call TODAY at 908-879-2911- we provide the words, encouragement and support you need to face obstacles like a PRO!
Other posts in this Step by Step Guide to Sales Prospecting Success series:
Step 1 – The Cold Call
Step 2 – The First Meeting
Step 3 – Part 1: How to Overcome Objections
Step 4 – The Close
More tips on how to overcome objections:
Send me an Email
by Nancy Calabrese | Oct 6, 2020 | Podcast
On this week’s episode of Conversational Selling, we’re joined by Dave Trapani, the CEO of AGT and Associates, an authorized Sandler Training center. Dave has over 25 years of sales, marketing, and management experience, and helps business owners and leaders gain an edge to move their business development efforts to the next level. He firmly believes that many sales challenges can be fixed by attitude, behavior, and technique, and as a longtime client of Dave’s, I can say firsthand that it works.
“I think the real game-changer is that we do things 180 degrees differently than all other salespeople out there. So most salespeople think we should be headed in a certain direction, or taking certain actions to move a deal forward, but at Sandler, most of the techniques and approaches that we use are actually counterintuitive to what that person thinks they should be doing,” says Dave.
We chat about the Sandler methodology and what makes it unique, as well as:
- Why the best sales results come from using “the trifecta”
- The importance of ongoing training
- Why salespeople are often frightened by new techniques
- His biggest successes and challenges
- And more
Listen now…
Mentioned in this episode:
Transcript
Nancy Calabrese: Hi everybody and welcome to Conversational Selling. It’s the podcast where sales leaders, business experts will share what’s going on in sales and marketing today. And it all starts with the human conversation. I’m your host, Nancy Calabrese, and joining me today is Dave Trapani, CEO of AGT and Associates, an authorized Sandler sales training center. He has over 25 years of sales, marketing and management experience and helps business owners and leaders gain an edge to move their business development efforts to the next level.
His clients come from a range of industries, including professional services, IT, financial services, healthcare and more. Dave firmly believes that many sales challenges can be fixed by attitude, behavior, and technique. And I can speak firsthand, it works. I’ve been a client of Dave’s for many years. My team loves him. He’s a great coach. And Dave, I’m just so excited to have you on the show. Welcome.
David Trapani: Hey, Nancy. Thanks for having me here. And I appreciate being onboard with you.
Nancy: I am totally excited. And, you know, I think it makes sense to just start with what is Sandler Methodology and what makes it so unique?
What’s Unique About the Sandler Methodology?
Dave: Yeah, so I think, you know, the first thing is, when you look at Sandler, it is a methodology. And I know that that may sound pretty, you know, basic. I think most people don’t have a sales process or methodology. So Sandler gives you those steps to follow when you’re working on a piece of business, regardless of size. What makes Sandler unique is really a couple of things. I think one is, we really believe in the process.
So if you’re following that process, there’s no doubt you’re gonna have better results. But I think the real game-changer is we do things 180 degrees different than all other salespeople out there. So most salespeople think we should be headed in a certain direction, take certain actions. This is how you move a deal forward. But at Sandler, most of the techniques and approaches that we use are actually counterintuitive to what a salesperson thinks they should be doing.
Nancy: Well, you know, that’s really intriguing. And, you know, is there any example or can share with the audience about what 180 degrees looks like?
Dave: Yeah, I think one of my favorite examples, and I teach this early on in the training, and I consistently reinforce it, is we will tell prospects early on in the sales process that we can disqualify them. Now, we would say it in a nice way. We might say something like, hey, at the end of our conversation, we could tell you no because we don’t think we can help you with your situation. So the first thing we’re often telling prospects is that we can tell them no. And it blows salespeople’s minds to think that why would you ever put negativity out there to a prospect? And what we’ve found is, again, better positive results by using that approach.
Nancy: Well, it really, it almost puts you in equal stature, right? With the prospect by making a statement like that, giving them the option to also say no thank you. But we also as salespeople have the opportunity to do the same. Wouldn’t you say it gives us equal stature?
Dave: Absolutely and I think it’s a great term. Equal business stature is something that we’re always fighting for in sales. And most salespeople view the prospect as the person asking control, the person that calls the shots. But again, by creating that equal business stature, what we’re trying to do is balance the playing field.
It actually disarms the buyer and makes them feel even a little bit more in control when we’re actually balancing the scale. So it is a real game-changer. What it takes though, is someone that have the guts to go out and try that one or two times to actually see that it does work.
Nancy: Yep. And it does, folks. It definitely does. So, Dave, you and I speak on a regular basis and you often mentioned the word trifecta in conversation. What are you referring to? Tell my audience.
The Trifecta
Dave: Yeah. You know, sales training is a challenging world, because it’s one of the, it’s probably the number one issue for business owners and CEOs. But often, they don’t make a large investment of time and of dollars into training. So training is often, we’re going to read a book, we’re going to attend a class, but what we’ve seen in our results, the best results come from the trifecta. And what’s the trifecta?
If people show up for training on a regular basis, so Nancy, you and your team know you’re showing up every week, for some of our clients it’s every other week, but they’re attending training. The second piece is we do assign reading a book or reading a chapter of a book or listening to a podcast. So I call that part two of the trifecta is do the homework. Go out and practice, do what’s expected of you.
And the third thing is, and I think that this is a game-changer for our business here, we offer all of our clients coaching. There a correlation between the top salespeople who call me for coaching. Our top clients that work with sales results are doing the trifecta. They’re attending the training, they’re doing the homework and doing the practice and they’re calling in for coaching no matter how long they’ve been a client with us.
Nancy: Yep. Yep. And, you know, I love that, what you just said about taking advantage of the coaching, you know, and really making yourself visible to you being the coach and working together with the team. I mean, I’ve seen it even with my team members, the ones that have sought you out individually, tend to be the better performers. You know, kind of in line with what you just said, many companies invest in sales and management training. And that’s a good thing. Many do it for short periods of time, some don’t do it at all. Why is ongoing training so important? What’re the benefits?
The Benefits of an Ongoing Training Process
Dave: Yeah. So tremendous benefits on the backside. You know, there’s data that suggests, and don’t hold me accountable to this, that if you attend, like a one-day training class, after 30 days, you’re only gonna retain about 7%. But when Sandler developed this process and this methodology, and looked at training, he looked at it actually, from the view of how do we educate individuals? How do we educate adults?
And the only way to make significant change in somebody is to consistently reinforce the lessons learned and then add new education to that. And really, the best way to do that is what I call small bite-sized chunks. So as we do with your team, once a week for an hour, or maybe it’s bi-weekly with some of our other clients, small bite-sized chunks so that we can learn the tactic, the behavior or the attitudes, put it into play, and then come back and report on those results and then add another element to it. I think there’s a second piece there that there are belief systems on how to sell. There’s, you know, a ton of books out there.
There’s belief systems on how to sell, but attitudinally, we have to make a shift that we will try it a different way. And the only way to make that change between the ears that I’ll try things that are a little bit different, is to consistently reinforce that message to the brain. It’s hard to break some old habits and some old beliefs and without reinforcement, we pretty quickly will drop that more challenging way of doing something and we’ll default to what’s the easier thing to do. So reinforcement’s key.
Nancy: Yeah, and Dave, you know, people that join my organization have to be open to this kind of sales training. Why do you think salespeople in general have, maybe they’re challenged with new techniques? What is it about a new technique that frightens them away?
Dave: Well, I think if you ask every sale person about their expertise in sales, they are all experts when we know that the data suggests otherwise. So, I think it’s a lot of ego. You know, my ego gets in the way so we’ve got to make that easier for folks. The other thing is, this is difficult. I always use the term that Sandler is not rocket science, but it’s rocket fuel, Easy to understand, hard to execute. So this notion, let’s go back to where we started, the notion of telling a prospect that you can disqualify them during a sales meeting.
When I train that, let’s say there’s 50 people in the room, there are at least 25 to 35 that are going he’s out of his mind because it doesn’t feel good. Now, educationally they understand to do that, but now put them out into the field and that’s a hard tactic to execute. And like most human beings, we default to what’s easy. Nancy you guys do cold calling. How many salespeople should be doing cold calling, but have a hard time picking up the phone? It’s tough
Nancy: Yeah. It is tough stuff. But like, you’ve been talking about, it gets easier and easier over time if you’re committed to practicing it and role-playing it and having documents in place to help. And we know it can be successful. Speaking of success, why don’t you share with the audience a success story in how implementing the Sandler technique has helped an organization?
Dave: Yeah, so, you know, I’ll look at actually an individual sale that took place a couple of years ago because I think it speaks to what we’re doing. We have a client who was working on a significantly large deal into the near $100 million opportunity. And, you know, the folks that were working on the deal are good Sandler are people, they understand the process. But what we did is we partnered with them alongside and navigated each step of the sales process with them. So, you know, meeting one, we followed Sandler Methodology, meeting two, we followed, now, I wasn’t participating, but I was coaching them along.
But at the conclusion of the sale, when they won this piece of business which was significant, what we saw was the execution of the Sandler process in real-time. And, you know, you see that so you see how the methodology plays itself out and that’s an individual piece of business that we’re looking at. That cascades through the sales team. You know, that type of methodology, just everybody goes, Okay, that works.
Let’s all do that. So then we see better results with the sales throughout the sales team. One of the other things that we’re seeing right now is for some of our newer clients who are super open-minded, right now might be a little bit more of a challenging sale time. They are, we’re seeing our newest clients truly adopt the Sandler Methodology and we are just watching their sales click up every month. The last few months we’re seeing 30%, 40%, 30% increase month over month in sales results because of open-mindedness.
Nancy: Awesome. You know, I think you’re beating me to my question. So speaking of the crazy times we’re in right now, I know that you have worked hard at staying in front of your audience. I’m curious to know what’s been your biggest challenge and what’s been your client’s biggest challenge?
Staying Ahead of the Curve
Dave: I think our biggest challenge is making sure we stayed ahead of the curve. I think we’re pretty lucky being part of the Sandler organization. Sandler, right from the get-go, put out kind of a phased approach of we’re going to get ahead of this, we’re going to build programs that are stepped ahead of where our clients are. So I think we’ve done a good job there. But that is probably one of the biggest challenges I’ve seen is how do we stay ahead of the curve here. For our clients, what I’m seeing right now is slow sales cycles.
Sales cycles have slowed down so we’ve got to be super diligent, better than we were six months ago, make sure our methodologies are in place. With that slowdown, what I’m also seeing is less meaningful conversations are taking place right now. So for example, because of the challenges we have, more buyers, I think are leaning on that, I won’t say as an excuse because I think that that’s unfair, but as maybe a little bit of a stall.
Hey, based on today’s time, we’re going to have to hold off on this decision. So I think that’s making it much more challenging. So we have, our clients are having more conversations and I think they got to be super prepared to ask better questions and to follow that methodology to try to minimize those stalls that are occurring.
Nancy: Yeah. How does attitude play into what’s going on right now?
Dave: I think right now, that is, especially early on, that was the biggest driver. We’ve had clients who said, hey, look, this is the hand that we were dealt, we’re going to move forward. We’re going to double down on what we’re doing. Training is important. Our prospecting has to get better, our technique has to get better. We’ve called some prospects and we’ve had prospects say to us, how can anybody sell in this environment?
I need to hit the pause button. That is total, now listen, there are some businesses that are going to struggle, there’s no doubt about it. I’m a restaurant, I’m a retail shop. But if that’s my attitude, you are absolutely putting yourself behind the eight ball. So you got to think what can I do to get better to use this time to be the best business, best salesperson, best leader that I can be? And that’s all driven between the ears. Absolutely an attitude driven belief system.
Nancy: Yup. So tell me something that’s true that almost nobody agrees with you on.
Oftentimes, Salespeople are Oblivious to Their Own Mistakes
Dave: I would go with the idea that salespeople have no idea that they’re making mistakes. I throw out numbers. Now they are more observational. I think that 80 to 85% of salespeople really are not that good. And that’s kind of a high number. Now, there’s some data that might support that. But when I’m talking to a group, or maybe even talking to other people, when you share with a salesperson that they’re doing something wrong or that maybe they could do it this way, I’m often met with well, I’ll keep doing it my way.
My way works just fine, when we know that they’re struggling. So there’s this, you know, there’s this cognitive dissonance, this breakdown on the actual results versus what my belief system is from the salesperson, their head is just in two different spaces. The real versus what their beliefs are.
Nancy: Yeah. Two final questions as we’re wrapping it up. What’s the one takeaway you’d like to leave the audience with?
Dave: You know, sales training is a tough business. And there’s, Sandler has great techniques, great methodology, but really, what it comes down to is the attitude of the client. So does the client believe that they can get better? So I have no doubt that what we’re going to train is going to work. It’s going to make that sales team, that company better. There’s no, I have no question. The question really should be on the business owner, on the salesperson, do they have the belief in themselves that they can actually execute what we’re teaching here?
Nancy: Yep. And the patience to allow it to happen, correct?
Dave: No immediate results. We’re not going to get immediate results. But if you start to implement what we’re doing, you will see early change, and then dramatic change over time.
Nancy: Yep. So how can my audience find you?
Dave: Easiest way to find me is by emailing me at D Trapani, TRAPANI @sandler.com, or our website is agt.sandler.com.
Nancy: Awesome. And just, you know, and I’m thinking of this right now, the workforce looks different. A lot of us are working remotely. Is virtual training an option that’s been incorporated into your business?
Dave: That’s a great question. So prior to us all moving into a remote workplace, we were running about 65 to 70% virtual. We’ve got some national clients. Now we are 100%, virtual, at least for the time being. That’s how we’re delivering right now. And based on the feedback we’re getting, and some of the results we’re seeing is it’s working. I mean, there was a little bit of fear of how good is virtual, and we’re finding it’s actually, it’s working real well.
Nancy: Yep, yeah. And I want everybody here to know that he is an awesome trainer. If you and your team are committed to grow professionally and sharpen your skills, he’s a great vote to take advantage and email him. Dave, I’m so thankful you came on the show. I can never get enough of this stuff. So happy selling to everyone, stay safe and we’ll see you soon.
Dave: Thanks, Nancy. It was great being on.
by Nancy Calabrese | Sep 22, 2020 | Podcast
On this week’s episode of Conversational Selling, we’re joined by special guest, Joe Pici. Joe is the CEO and Co-Founder of Pici & Pici Inc., providing sales teams with skill training, professional speaking training, executive coaching, keynote presentations, and live phone call workshops. He is also currently ranked as the number one sales trainer worldwide by Global Gurus.
“My wife and I were $350,000 in medical debt and we signed up in a part-time direct sales business with no background in sales, but, we could not find good sales training. And so, just by trial and error, we paid off our medical debt on cold calling and we started to develop some skills. Then they started throwing us up on stages around the world, trying to get us to motivate people, and we did that. And then around 2003, I remember walking off stage and I told my wife that there’s a big gap in the marketplace and that I wanted to really focus on skill-based training to help people really develop the skills to get in front of their target market. That’s how we got started,” says Joe.
We chat about how Joe got his start in sales, as well as:
- Rapport mastery
- Using sales scripts effectively
- Priority management
- His podcast series, Sales Edge
- And more
Listen now…
Mentioned in this episode:
Transcript
Nancy Calabrese: Here we are again everybody, and welcome to Conversational Selling. It’s the podcast where sales leaders and business experts will join me and share what’s going on in sales and marketing today. And it all starts with the human conversation. I’m your host, Nancy Calabrese, and I’m so excited to welcome Joe Pici, CEO and co-founder of Pici & Pici Inc, providing sales teams with skill training, professional speaking training, executive coaching, keynote presentation.
Oh, and I can’t forget live phone call workshops, which I think is absolutely awesome. He’s ranked by Global Gurus as the number one sales trainer worldwide. And, you know, Joe, I just don’t know where to start. There’s so much you can offer my audience. So I really want to welcome you to the show.
Joe Pici: Well, thank you. It’s really an honor to be here.
Nancy: Yeah, I’m really excited. And, you know, in doing my research for this conversation, I read that you’re a meat and potatoes kind of guy, which I absolutely love. I mean, how did you get into this industry?
How Joe Got Into Sales
Joe: Well, I was a college football coach, my wife was a voice teacher. We were $350,000 in medical debt, losing everything we owned. And we signed up in a part-time direct sales business with no background in sales. We could not find good sales training, we found a lot of motivation, a lot of strategy. And so just by trial and error, trial and error, we paid off 350 thousand dollars in medical debt on cold calling.
And we started to develop some skills and they started throwing us up on stages around the world trying to get us to motivate people. And we did that. And then about 2000, and that was about 1992. I’m old. And then about 2003, we were speaking on a big stage. And I remember walking off and I said to my wife, you know, there’s a big gap in the marketplace. I want to really condense what we do. I want to really focus on skill-based training and help people really develop the skills to getting in front of your target market. That’s how we got started.
Nancy: Wow. Wow. Well, obviously you’re doing something right. I mean, what would you say is your uniqueness and how does it help your clients?
Joe: Well, I guess the number one uniqueness we have is we’re still selling. I think a lot of speakers, trainers and coaches, and they’re very gifted, I think there may be a point by which they stopped doing what they were doing and they start managing the process. And I sell all of our speaking, coaching and training. The other uniqueness is we don’t believe in roleplay. So we actually do live outbound telephone call training, booking appointments. So whether I go into a corporation or they come to a sales boot camp or I work with them privately, part of the training is going to be real-time picking up the phone, calling people with the idea to book appointments.
Nancy: Okay. I, again, I think it’s an excellent exercise and more people, I’m sure, should be doing more of that. Tell me more about rapport mastery.
Rapport Mastery
Joe: That’s our methodology. We do, we are very consultative in our approach. We like to build rapport, which takes time. Really in the world of sales, as you know, you’re an expert, there’s transactional sales, which is get to know as soon as possible and there’s consultative sales. And rapport mastery is about consultative sales. 82% of sales happens between the sixth and the 12th contact, 68% of the population processes slowly. So they’re not buying today. So we opt to build more rapport with skills. And that’s a process we develop.
Nancy: That’s, you know, you say everything that’s music to my ears. I think having a discovery discussion in a non-salesy way really earns the trust of the person on the other end. And over time, they do build that relationship. One of the stats that I found in, again, doing my research, is you have the ability to train people to get through the gatekeeper 98% of the time. And I said to you before, I think I’m pretty good. I’m not sure I’m getting 98% of the time. So what’s your secret sauce?
Joe: First of all, I think we have to understand that the gatekeeper is not a gatekeeper. They’re a decision-maker. I think the first mistake people make is to patronize or play some kind of silly game instead of really telling the people why you’re calling and what benefit is to their boss. And I’m not being elusive, but in building the script to get through a gatekeeper, when I’m working with a client, when we build our sales scripts for telephone calls, it’s a four to five-hour process.
And I see many times, people come in and they drop a script in front of their salespeople and they wonder why they don’t get the results. If the person making the call doesn’t know how we’re getting there, why we’re doing it the way we’re doing it and if we don’t get buy-in, they’re just going to read a script.
They’re not going to own it. And so, whether it’s the decision-maker, the gatekeeper, it really doesn’t matter. The whole process we use is scripting based on what’s in it for the person who answers the phone. In our sales boot camp, we only allow 20 people. In day two, it’s six hours of digging into your target market, understanding the benefits you provide and creating scripts that are going to give you better results.
Nancy: I’m a big believer in scripts. There are people that may be listening to this that don’t think scripts work. I think it’s safe to say that we know it does. So what’s your comment when you hear people say they don’t work? I won’t sound natural.
Own the Script
Joe: I was with a CEO of a big corporation about two weeks ago. He goes, Joe, my people don’t like scripts. And I said, well, the finest actors in the world are Italian. You got Stallone, you got Brando, you got Pacino, and they all use a script. I say, now, if professional actors use a script, why wouldn’t a professional salesperson? The difference is when they know the script, when they own the script, it doesn’t sound scripted.
Nancy: Correct. Correct. And if we take it from the read-through to internalization and really having it become your own, it’s funny you say that because anyone we hire internally, one of the first questions we ask is who’s your favorite actor or actress? And then when they let us know, well, guess what, you’re just getting a new script for a movie.
You’ve got to start memorizing it. And I think that makes it more real and reminds people that, Yeah, when you’re on the phone, you have to be an actor, right? And an actress, to get your message across, to be heard. You mentioned this earlier that you speak about mindset, strategy and skill mastery in outbound sales conversations. And that skill mastery is your specialty. Any particular reason why you chose that?
Joe: Yeah, absolutely. It was very intentional. The majority of training out there is great, but it takes a long time to bear fruit. And so the company or the individual begins to lose trust. We go right after the skills, and within the first two days I’m in a company, we’re booking real appointments, closing real business, it earns the trust of everyone in the room and everyone upstairs, which then allows me to work in their strategy. So does that make sense?
Nancy: So, give them the skills first, and then you build on the strategy. Correct?
Joe: When we do the training, we build out the complete sales process, but then we drill down into the skills. And so what happens is, while I’m in the room, they’re getting real quantifiable results. And I was on a podcast late last night and this guy had spent $100,000 in sales training and he still couldn’t pick up the phone to book an appointment.
And all I said to him was he said, Why is your training differently, would it be different? I said because you would be making the phone calls with me in the room and I’d be coaching you live. He said, I never heard of that. And I said, Well, that’s one of our uniquenesses. And if you master what I believe is the hardest part of sales, getting in front of the person with the checkbook at the right time for the right reason, then the rest is pretty simple.
Nancy: So is he your client now?
Joe: I was his guest on his podcast and he asked for a proposal.
Nancy: That’s sweet, right? I’m guessing you didn’t say no to that, right?
Joe: You know, it’s a, I don’t believe in selling from charisma and talent because you cannot duplicate that. So everything we do, number one, we only train what we do to grow our own business. Number two, everything we train is processes, communications and skills, which means you don’t have to be Attila the Hun to sell.
Nancy: They have to know the right questions to ask and when to ask them. I want to just pivot for a minute to introduce the audience to your podcast series. Talk more about that.
Joe: Well, it’s called The Sales Edge, SALES EDGE. It’s on all of the podcast hosts. And if you want to get to it really simply, just take out your phone and type in 55678 and put in the tagline Salesedge and send it. That’ll take you to a link, it’ll take you to a splash page. On that splash page, there’s some free downloadable books.
But to the bottom of that, you will also get links to our podcast on all the major podcast hosts. That’s 55678 the word Salesedge, make sure it’s one word. Some phones will break it up. It comes out every Tuesday, every Thursday, and it’s all about sales and marketing and business development, cuz I have never been gifted with the life coaching gene.
Nancy: So, you know, listen, you run a business, a very successful business, you sell you, teach, how do you find the time to do it all? And that’s always the salesperson’s lament, right? Where do I get the time?
Joe: Well, I have a process I developed called Priority Management. First of all, I love what I do. So I’m not a hobbyist, but I believe if you’re really good at managing your priorities and if you make sure the top priorities are getting done first, most salespeople spend time in busywork, but for me, not only do I generate the leads and I book the appointments and I do the meetings, I close the business after I go to proposal, I get the deposits, but then I go in and actually do the training. So it’s very important that I exercise very good priority management skills.
Nancy: I would say so, sure. And just listening to your story. I guess that’s the only way to manage, right? A variety of different responsibilities and pull it off successfully. What is something that’s true that nobody agrees with you on?
Joe: That’s a great question.
Nancy: Isn’t that a fun question?
To Many People Attempt to Negotiate With Non-Negotiables
Joe: It’s a great question. And I believe 95, this is a Joeism, which means it may not be right, but according to Joe, I think it’s right. I believe 95% of the people on the planet negotiate with the nonnegotiables. Every business has certain things that are called non-negotiables. And I believe a big portion of the people in the world, those are the very things they negotiate with. So I get pushback on that all time. That’s not true. That’s not true. Until we line up what their non-negotiables are and then they look at me and they start laughing because they realize they’ve negotiated with their non-negotiables.
Nancy: Can you give us an example?
Joe: Oh, sure. You know, Joe, I really don’t like to pick up the phone. You know, it’s, I’d really rather use email. Well, if you’re going to do outbound sales, you better love the phone. That’s a non-negotiable. A non-negotiable is you have to have X amount of sales meetings a month. Well, you know, I really got very busy with this and that. No, no, that’s a non-negotiable. There, you have to do X amount of meetings a month to generate X amount of dollars.
So what happens is most people first don’t locate the nonnegotiables. So they get into business or they get into sales and they really never established what does it take to be successful at this? So then they invest their money and they get in it and then they realize, oh, my goodness, you mean I have to do those things? And that’s where they begin to negotiate.
Nancy: Yeah, pretty interesting. So how can my audience find you?
Joe: Oh, it’s easy. They can have a complimentary cup of Joe. Just take out your phone and call 407-947-2590. Or you can go to my website, www.PICIANDPICI.com. I’m on LinkedIn, Joe, and then PICI, and you’ll recognize me right away. I’m on the knee, I’m all in black and I’m pointing at you. So, I think I make myself easily findable. I rather people just pick up the phone and say, Hey, I heard you on a podcast, I got a question, and I’ll talk shop with you.
Nancy: Well, hey, everybody out there, this is a guy to take advantage of right now. And I think you have a tagline, right? Which says something about unfair advantage.
Gain That Unfair Advantage
Joe: Yeah, we help our clients gain an unfair advantage over their competition. In a competitive market, even in lieu of how business is being done right now, if you don’t have that competitive edge, if you are not focused on how many sales meetings I’m doing a month, you’re losing ground because believe it or not, millionaires are made in the down economy.
Nancy: Well, we’re going to end it with one final question, people. Who’s ready to become a millionaire? Pick up the phone and call Joe. Joe, thanks so much. I really enjoyed speaking with you. And hopefully, we’ll do this again one time real soon.
Joe: I’m gonna have you on my show so get ready for that call.
Nancy: Oh baby, I better get prepped. All right, see you all soon, everyone.
by Nancy Calabrese | Sep 1, 2020 | Podcast
On this week’s episode of Conversational Selling, we speak with special guest Meridith Elliott Powell. Meridith is an award-winning author, keynote speaker, and business strategist with a background in corporate sales and leadership. She is also an avid podcaster who is passionate about selling. She’s currently busy writing her newest book and is obsessed with the word uncertainty.
“If uncertainty always has to be negative, it becomes this thing that we are all waiting for to drop out of the sky, to stop us dead in our tracks from ever succeeding, and it just kept me wondering, why does uncertainty have to be a bad thing? Why does it have to be negative, and what would happen if we flipped the script on that? What if uncertainty was actually the very thing that you needed to be the catalyst that would actually catapult your business to the next level?”, asks Meridith.
We chat more about uncertainty, as well as:
- The inspiration for her new book
- How her business has pivoted in response to COVID
- Her podcast, Sales Logic
- Why now is the absolute worst time to stand on the sidelines
- And more
Listen now…
Mentioned in this episode:
Transcript
Nancy Calabrese; Hi, everybody. Welcome to Conversational Selling, the podcast for sales leaders and business experts will share what’s going on in the sales and marketing industry today. It all starts with the human conversation. I’m your host, Nancy Calabrese, and joining me today is Meridith Elliott Powell voted one of the top 15 business growth experts to watch by CurrencyFair. She’s an award-winning author, keynote speaker, business strategist.
She has a background in corporate sales and leadership and her career expands over several industries including banking, healthcare and finance. She’s an avid podcaster who is passionate about selling. She’s busy writing a new book and is absolutely obsessed with the word uncertainty. Well, I gotta say, that is definitely the hot word of the day for sure. Welcome to the show, Meridith. I am so excited to have you on.
Meridith Powell: Thank you. I’m excited to be here and excited to have this conversation.
Nancy: Yeah, I, you know, we opened up with uncertainty and obsessiveness. So talk to me about your obsession with the word.
Uncertainty: A Business’ Secret Weapon
Meridith: Yeah, you know, it’s interesting. I actually became obsessed with the word a couple of years ago. I would walk into businesses and organizations that I was working with, and my question was always how’s business? And the response was very much you know, you got to imagine 2018 2019, right? Boy, things couldn’t be better. Things are great. We’re probably going to have our best year on record. But oh, this uncertainty.
As if uncertainty always had to be a negative. It was this thing that we were all waiting for to drop out of the sky to stop us, you know, dead in our tracks from ever succeeding and it just kept me wondering, why did uncertainty have to be a bad thing? Why did it have to be a negative? And what would happen if we flipped the script on that? If uncertainty wasn’t only not a negative, but what if it was actually the very thing that you needed to be the catalyst that would actually catapult your business to the next level? That put me on a mission to research businesses and organizations that had done that.
And believe me, there aren’t many, but I found nine that I researched for the new book and that’s kind of where my obsession came from. I do have to tell you, I never saw a pandemic coming. I researched businesses that have been around since the late 1700s, early 1800s. And what that means is they’ve not only come through economic downturn, economic depression and world wars, but lo and behold, they’ve survived a pandemic.
Nancy: Yep. Wow. That’s pretty amazing. I’m just curious, what kind of industries were these nine companies in?
Meridith: All different types of industries. I mean, these are definitely names that you would know. King Arthur Flour, which has been some of the hardest flour to get in the age of COVID. They were started in the late 1700s. Brooks Brothers started in the early 1800s when a father brought in his four sons to take over his business. Procter and Gamble, P&G, started in the early 1800s. Bush Beans, still a family dynasty today, just for a few examples.
Nancy: Yeah. So, you know, in line with your new book, what was the inspiration for it and what’s the story behind it?
New Book Inspiration
Meridith: Yeah, so the story behind it is, you know, again, I was like, I’m just curious, are there businesses that look at uncertainty differently? That really, and why? Like why can a business start with two people in a room in the late 1700s and still be thriving in business today? Not just here, but like, really doing well. And I just really got intrigued by that.
And so kind of the inspiration became just the fact of, I don’t know, really since about 2008 when we went through that economic downturn I’ve just been listening to people talk about the fact that the world seems crazy right now and we were having such upheaval, and I just thought, you know, this isn’t abnormal. I bet we do this every hundred years. Every, you know, every 75 to 150 years we have upheaval, politically, religiously, economically. I just am a big believer that if you want to figure out how to be successful today, one of the smartest things you can do is look to history.
And I had no idea, but when I started to rip that band-aid back, it’s just fascinating. And so I wrote the book in three sections. The first section of the book is, take a breath. We’ve been here before. The second section of the book is literally the story of these nine businesses. And then the last section of the book is the methodology. These are exactly what you need to do exactly in the order you need to do them if you want to be successful in business today.
Nancy: Awesome. When is it going to be published?
Meridith: It will be out in September of this year.
Nancy: Okay, well, we’re going to keep our eyes open for that. You know, and in line with what we’re all going through right now in this pandemic, I think most of us in business have had to pivot, keep moving forward and stand out. What have you had to do and what are you doing now that is different and unique?
Meridith: Yeah, you know, boy, I feel like I’ve gotten a Ph.D. in business since March of 2020. I would say that the biggest thing if I had to really nail it down to one thing is that I had to get out in front of my clients and I had to solve the questions they had before they even realized they had that question so that I could position myself as the go-to resource, the person that they would turn to for ideas and information. I feel like pre-COVID, I was definitely an asset to my clients. When they had challenges or problems.
I solved them. But now I’m instead of coming behind them, now I need to be out in front of them. And so I took that information and really positioned myself, like if you follow me at all, and I hope that your listeners, I hope that we connect, but you’ll see like on my website, I’ve got a purple bar that says emerge successfully. You click on that and it’s chock full of tools and resources of how to really emerge successful from this crisis. So I let go of a lot of my content and I changed it to what were the bigger issues today.
Nancy: Yeah. Well, share with my audience, I mean, literally, when we spoke right before COVID, you had one business and now you have another business. I think it’s fascinating what you’ve accomplished.
Emerge Successfully
Meridith: Yeah. It’s, you know, you and I spoke right before COVID. In fact, I remember it so well, Nancy. There I was sitting at our home and we’ve got a second place in Charleston, South Carolina, and I was down there because my last keynote had gotten canceled, has gone virtual. My husband and I said, Well, why don’t we go to the beach.
Now at this point, we sort of think this thing’s a bit of a joke, right? We haven’t really bought in. And I sat there after talking to you and within a matter of five days, all of my revenue, every speaking engagement, just so your audience knows, I make my living getting on stages, flying on planes, engaging with thousands of people.
So not only did my revenue disappear, but my business model became irrelevant. I mean, I couldn’t use it. I mean, it wasn’t doable. And I went through the same pity party everybody did. I freaked out. I was going to deliver pizzas. I was going to sell Mary Kay. Then I got angry and my, you know, my anger was, this isn’t right. Why is it, why are they doing this to me? And then luckily for me, I slid into the third phase of grief, which I guess is, you know, action. And I had been working on this book and I had nothing else to do.
So I thought, crud, I’ll drink my own Kool-Aid, right? And I started with a nine methodologies to work on my own business. And they work and they transform It very much into a virtual space. And as I shared with you, it’s basically been eight weeks, maybe 10 weeks and I may have a better 2020 than I had 2019. And I just share that to say, these are not my strategies. They’re strategies that I picked up from researching these other businesses.
Nancy: Wow. So you need to right now at this moment, stand up and take about because we’re all applauding you. This is awesome success turn around. And you made reference earlier to some of the tools you have on your website. And I know that you built a new platform around uncertainty and developed all these new tools. And the gist of what I got from it is to really focus on the ability to drive and emerge, to thrive and emerge successfully. Can you tell my listeners more about this?
Meridith: So, one of the strategies that I got from watching and researching these companies with that when they get into times of crisis, they don’t chase new business, they focus on their current customer base. I called it securing your base. And Procter and Gamble is one of the greatest examples of this, is that rather than going out and chasing new business, you really put your ear to the ground and you ask a lot of questions and you listen to your existing customers. Now, the reason you do that is because number one, they’re going to be most loyal to you. They want to help you, they want to support you.
So you’ve got to reach out to them. But the second piece is they’re about to give you a beautiful gift if you do that. And that’s what happened to me, is that I just started reaching out to customers, people that I’ve known for the last, you know, four or five years. I didn’t even have to be doing business with them currently. And I would say How are things going? Tell me, you know, how things are being impacted and I would just listen, I would just shut up and I would listen. And they would start to tell me all their challenges, all their opportunities, what their current fears were, what their long-term fears were.
And as I went through that, it gave me the language and the information I needed to understand how to be relevant today. And that works for anybody. I mean, our products and services can’t be the same as they were before COVID because our customers’ challenges are not the same, correct? So rather than sit in a room with my peers and decide what my customers needed, I just went out and asked them and from that, emerge successful was born. Those aren’t my words. Those are my clients telling me, we’ve got to figure out how to emerge successful from this crisis.
And I just took that, and then everything they asked me, How do we develop a remote workforce? How do I help my salespeople sell online? Do we, is this the right time to sell or not the right time to sell? You know, now we’re going to be in the face that we’ve got, you know, we’ve got to make some money. What do we do right now? And I just started developing products and services around every question that people asked me and it completely and rapidly rebuilt my business. And that’s basically how it was born.
Nancy: Great to hear, you know, in terms, So what I’m hearing in your voice is positivity. And you were very focused in this period of transition, and just wouldn’t give up.
Meridith: Nw. And I think I, you know, if I want your listeners to take anything from this interview, it’s the fact that there’s an unbelievable amount of opportunity in this marketplace. One of the biggest things that I got from the research is that organizations, leaders, sales professionals, there are a segment of people that do well through every crisis we face. But what they do is they understand the methodology to get through it. So please don’t lose hope. There’s nothing that I did that was rocket science. It was just, I was willing to do things a little bit differently and, you know, to let go of how I did them before COVID hit.
Nancy: Moving on, share with my listeners, your weekly podcast, Sales Logic and what kinds of content can they find on that?
Sales Logic Podcast
Meridith: Yeah, there’s, so I do that with a colleague of mine, Mark Hunter. And we called it Sales Logic because we’ve really wanted people to start to think of sales as a logical process, not something that’s overly complicated, that it’s really something that’s inherent in all of us. And Mark and I do it every Thursday at one o’clock eastern. We live stream that on Facebook, LinkedIn and YouTube.
You can also find it at saleslogicpodcast.com. But basically, we take a question from our listeners, anything live that you ever want to ask about how to sell today. We answer that we discuss the topic. And then we do a lightning round. And Mark and I were both very passionate about the lightning round because we wanted people, if they were going to give us something that is so precious, which is their time, and for the salespeople, time is truly precious. Yeah, we wanted them to get return on investment as fast as possible.
Nancy: By the way, I’ve listened to a couple of them. They’re wonderful. I know Mark’s work well. And Meridith is, you know, I got to meet you through the Vanilla Soft Podcasts. It was Mark and Darryl Praill. So I really encourage everyone to take a listen and follow them. You know, I love asking this question to all of my interviews. Tell me something that’s true that almost nobody agrees with you on.
Meridith: Yeah, that’s easy. That’s easy for me right now. In that uncertainty is truly a strategic advantage. I don’t know, so pretty much that people really think, you know, would definitely maybe debate me over that. But hands down, we, as a business, sales professionals and society see uncertainty as a negative. And I am passionate that it has been the biggest opportunity that has ever dropped in your lap. And in fact, you should be grateful for it because there’s so much strategic opportunity in it.
Nancy: Yeah, you know, and when I think of uncertainty, what I think about is the opportunity to change and to really look inside our organizations and our techniques and recognize that if we don’t adapt, it all might go away. So maybe that’s where people find it fearful. And I love your thinking that uses it as a positive thing. It’s a time for growth within your company, within you personally. So final, well, two questions. What’s the one takeaway you’d like to leave the audience with?
Now is not the Time to Warm the Bench
Meridith: I think, you know, I really think the biggest thing is that one of the biggest mistakes that I’m seeing people make right now is they’re standing on the sidelines. And this is not the time to be on the sidelines for. I can fill an hour for why it’s not the time to be on the sidelines. But if you do nothing else, pick up the phone, start calling people that you’ve done business with in the past year, prospects you’ve lost and just check in with them because I promise some amazing things are gonna happen.
Number one is that they’re going to be more loyal to you. Number two is you’re really going to learn what your marketplace needs and how they need it. Then the third is you are going to find a piece of business.
Nancy: Yep, I completely agree with you. And it just takes the simple picking up your phone and dialing. And we’re finding people are connecting even more so now than pre-COVID. So final question. How can my audience find you?
Meridith: Oh easily. I am a passionate believer that if you build your network it will change your life. So if we are not connected, it would mean a lot to me if we could be connected. If you reach out to me, I’ll reach out to you. And you can reach me easily at my website, which is valuespeaker.com. Just the words value and speaker dot com. You’ll find that emerged successful banner there, as well as all my social networking sites. I tend to live on LinkedIn a little bit more than anyplace else. So that’s probably the best place to reach out to me.
Nancy: Awesome. I assure everyone listening to this, it would be to everyone’s advantage to connect with Meridith. Her messaging, her, I kind of think you’re one of the more positive motivational speakers that I’ve heard in a long time. I’m so excited that you joined us. And for all of us here, happy selling, stay focused.
by Marta Malyk | Aug 18, 2020 | Cold Calling Success, Guide to Sales Prospecting Success, Sales Prospecting Success
In our last post in our guide to Sales Prospecting Success, we outlined the first step which is making a Cold Call. That step culminates in setting an appointment for a ‘First Meeting’. In this post, we will walk you through the steps of that First Meeting call with the goal of setting the next appointment and working towards closing a sale.
During the Cold Call, there was NO selling involved. Your goal was to determine if, at the time of the call, you were speaking with the decision makers and to see if there was a need for your product or services. You were actively listening to their problem(s), evaluating their sense of urgency to fix those problems and you scheduled an appointment for the First Meeting. CONGRATULATIONS!
Now, we will guide you, step by step, through that First Meeting.
We suggest that the First Meeting take place over the phone and that it lasts approximately 30 minutes. On this call you will more closely explore the issues they are struggling with, position yourself as an expert in resolving their challenges and determine whether or not it is worth pursuing them as prospects. Remember it’s about THEM not YOU. You have begun to earn trust, don’t blow it now by going into ‘sell’ mode.
Before the call
One day before the call, you or someone on your team should confirm with the prospect that they are still planning to attend the meeting. Re-schedule if necessary.
Prep for the call
As we mentioned in Step One, be prepared for the call by having some info about the company, the prospect, any relevant data and case studies. Review their completed questionnaire and decide which questions you will ask.
Phone only vs Zoom vs In Person?
We suggest a ‘phone only’ format for first meetings. This allows you to have your cheat sheet and any additional notes and stats available on your computer while on the call. But this is only a suggestion. Let the client’s needs and preferences drive the choice and be prepared either way!
The call
Open the call with a reiteration of the agenda. Make sure that this is still a good time to talk and that they have the time needed.
One of 3 outcomes
Explain to them that most follow-up calls like this have one of 3 outcomes:
- They realize it is not a good fit.
“If, after listening to what I have to share, you feel like this isn’t right for you, PLEASE let me know! I respect your time and would prefer to know this sooner than later.”
- You realize it isn’t a good fit.
“And I will do the same. I don’t want to waste your time or mine.”
- We both agree to proceed.
“And after our conversation today, we may realize that this could be the right solution and then we can take the next steps!”
Let them know that whatever the outcome, you want to keep communication open and don’t want to waste anyone’s time. This will set you apart from all the salespeople they have probably dealt with in the past and set the stage for a more open and honest conversation.
Mini ‘buy-in’
Get them to confirm that they are OK with the agenda and what you have proposed so far. These mini ‘buy-in’ steps help you know that you are on track, not wasting your time and will make a final close easier.
Summarize
Summarize what you heard on the initial Cold Call conversation and what you learned from questionnaire. This demonstrates that you have been listening, continues to earn you trust and allows you them to confirm you are on the right track.
Ask and then LISTEN
Ask probing questions to uncover the root of their pain. Ask about previous solutions and their outcome. Learn about what they have tried and what has worked, or not worked, for them. Essentially, you are trying to see what motivated them to have this conversation with you.
Find out how long the problem has been going on. Ask how it has impacted their business. How has it impacted them personally? Ask, “how much money you are leaving on the table by not fixing this?”
Continue?
At this point you need to determine if this is a viable client. Do they believe in what you do? Is the timing right? Do they fit your YAVIS? (click here to learn more about this concept Qualities to Look for When Building Your Ideal Client Base and Sales Team)
Setting up the SECOND, meeting
If there is mutual interest in taking next steps, ask them, “What would you like to have happen next?”. This ‘NEXT STEPS’ question is one we use to close ALL business conversations as it brings the prospect into the decision.
Next steps
The ‘Next Steps’ question should become a staple question in every sales call. An interested buyer will agree to a date and time for a SECOND meeting.
We recommend holding that next meeting live or via Zoom or another web-based video software. This helps you to continue to build the relations and adds ‘the human touch’. Determine who the other decision makers are and request they join in that call/meeting.
So, using a dating analogy, you have made it through the first date. You are not married yet but there is a second date lined up.
In our next posts, we will address the NEXT steps in the Sale Prospecting process, the second and third meetings, overcoming objections, closing the sale and more.
If you and your team need help with any of these steps, give us a call – we can train your people, role play and monitor their calls to bring them up to speed, to set more qualified appointments and close more sales!