Cold calling success is largely based on the ability to differentiate yourself from others doing the same exact thing that you are doing. It makes sense that successful cold callers catch a prospect’s attention and build a relationship by being different in their cold calling approach. It starts with the first phone call and the cold calling script. Here are nine ways to differentiate yourself when cold calling:
- Craft a script that sounds genuine, and unique. Messaging must catch the attention of your audience. Interject something unexpected. Incorporate content to make your script your own.
- Catch the prospect’s attention. Successful cold callers make the first 30 seconds memorable by tailoring the message based on the prospect’s communication style.
- Be likeable. Incorporate a genial approach that builds trustworthiness. Trustworthiness leads to being influential.
- Inject humor. Connect with people over shared human experiences and tell stories that leave a positive effect.
- Be sincere. Differentiate yourself by being genuinely interested in the prospect and the prospect’s needs and wants. Generate trust by truly caring about your prospect.
- Ask the right questions. Ask high-value, thought-provoking questions. Ask enough deep, probing questions to really learn what the prospect needs are. Keep questions short following a response that the customer just shared to encourage them to talk more.
- Embrace active listening. Pay close attention to the prospect’s words, their tone of voice and their body language. Remember, it’s all about them. Distinguish yourself by being able to truly understand and respond to your prospect and their particular situation.
- Be prepared. Since prospects are inundated with sales calls, voicemails and emails, it is crucial to differentiate from all that noise. Come to the conversation with a knowledge of the prospect’s business and the kinds of challenges they face. Be ready with relevant open-ended questions. Sales is all about language that is pertinent to the prospect.
- Add value at every opportunity. Offer blogs, videos, white papers, etc., to be a thought-leader, not just a “seller”. When buyers see you as an expert, they will welcome your call.
Implementing these suggestions will help you cut through the noise and really stand-out when making your cold calls – and that is the first step to setting up qualified appointments and closing sales!
Need help crafting an effective script? Or does your team need coaching and management to be more productive? Click Here to learn more about our Call Center in a Box program where we train, manage and monitor YOUR inside sales team to improve YOUR bottom line. No inside sales team? With One of a Kind Search we find well trained sales people to work for you or call us at 908.879.2911 – we LOVE to Cold Call for you!