‘Send me an email’ – are YOU hearing this Cold Calling Objection? It is always one of the top five Cold Calling Objections Salespeople face. In this post I will address why you may be getting this objection and how to deal with it.
Send me an email
Does this sound familiar? There you are, in the middle of your conversation and the prospect says, ‘send me an email’.
This is frustrating and, if you are not well prepared, it can leave you flustered. But you CAN turn this around.
First let’s look at WHY they might be saying this and then some things you can say to keep the conversation alive.
Why are they saying this?
When prospects say ‘send me an email’, they may mean any number of things. Your job is to figure out which it is so you can respond more appropriately.
- Are they trying to blow you off?
If they are blowing you off, (and chances are good that they are) you want to professionally challenge them to get to the truth.
My comeback is, “I am not suggesting this is you, but often, when people say this, they are not really interested but don’t want to hurt my feelings by saying so. Is that the case here? Please let me know – it’s OK”
This can save both of you time and free you up to move to your next prospect.
- Are they just trying to get off the phone?
Maybe they really are short on time, going into a meeting or onto another call. Maybe they were in the middle of something and really can’t talk. Respect their time and ask to schedule a time that would work better for them. This will probably get you farther than just plowing ahead.
“I’m sensing this is not a good time for us to speak, what day/time would be better?” (if they don’t commit to date/time they may be blowing you off)
- Maybe they prefer to read vs hear information
Some people do really prefer to read information or they know they will need written documentation to make a decision. Be sure that you have quality, written collateral that you can forward via email and schedule a call to discuss it.
Make sure they commit to the follow-up call date and time. If they don’t, especially if they say, ‘I will get back to you’, then they are probably blowing you off. Send them the information. move on and recycle the lead for a future conversation.
What NOT to do
Most sales people will just say, “Sure, give me your email address and I will follow-up in a day or two”. That is typically what happens and then you just sound like everyone else. We never recommend doing that!
What to say
If they do ask you to send an email, get that email address. It is a crucial addition to your database.
Then, explain that you need a bit more info to be sure you send the materials that are right for THEM. Try, “Sure, and please let me know what you would like to see” or “what would you like to learn more about?”
Another way to address this is to explain that you have entirely TOO much information to send and would like to be sure to only send what is relevant. Ask them, “What have I spoken about that is most relevant?” or “Which of our products/services seem like the best fit?” or reinforce, “What are the issues you are experiencing right now?”
Jeb Blount, a well-known Sales trainers, has a great tactic – he says, “I am happy to bring you information, it all comes attached to me, see you Thursday at 2”. As he points out, this only works if you are super confident.
Either way, be sure to add “The content is much easier to understand with my explanation” and set up a time to call back to discuss it.
Buy yourself some time
All of these options buy you a bit of time to ask the key questions you need answered to see if they are even worth pursuing as a prospect.
We always train our salespeople to be clear and confident when Cold Calling. Ask them if they are busy or just blowing you off. No matter what the real objection is, getting to that TRUTH, sooner than later, will save you time and frustration.
Click here to read more about this.
Facing objections is never fun but when you are prepared, you can more successfully address them and move on!
If you and/or your team need help practicing how to effectively address this and other frequently heard objections, give us a call at 908.879.2911. We are Cold Calling pros and can get you up to speed quickly!
According to the RAIN Group, a sales training and consulting firm, 58% of prospects say they currently find cold calls useless. Wow! Are YOU wasting YOUR time making ‘useless’ calls? Here is a better approach to Cold Calling.
What is a ‘useless’ call?
If a prospect is finding your call ‘useless’, it is a good bet that you are calling people and doing what I call the “F&B Dump”. You are dumping a bunch of information, about the Features and Benefits of your product or services, on whoever is unlucky enough to pick up your call.
That, or you are monopolizing the call with info about you, you, you.
Or maybe you are just launching into a hard sales pitch.
Or worst of all, you do all of the above!
A better approach to Cold Calling
A better approach to Cold Calling is to start by confirming who you are speaking with. Make sure they are a decision maker and that they actually have a minute to speak with you. If they don’t, set up a time that works better for them. You are both busy, why waste each other’s time?
Asking permission like this can set you apart from all the other cold callers they encounter and sets you up for a CONVERSATION, among equals.
Make sure they are worth YOUR time
Once you are speaking with them – not talking AT them or SELLING them, you should have a few, tightly scripted questions you can ask to determine if they have a need for your product or services.
Ask your questions and then really LISTEN to their answers. Use that information to determine if they are worth pursuing. If they are not a good fit, ask for a referral or a recommendation of someone they know who might need your product or services and then exit the call (click here for more on how to ask for a referral)
Make it worth THEIR time
Another sales study found that 84% of buyers complain that sales reps are annoying in their efforts to convince them to buy.
If prospects are finding YOU annoying (as evidenced by rushing off the call, hanging up or otherwise uninterested in speaking with you) it is probably because you have either rushed to the sales pitch or bowled over them with all your talking.
The initial cold call is not for hard selling – it is an exploratory call to see if they are a good fit. Going into sell mode will definitely annoy your prospect.
Respect their time, identify if they have a need you can fill and if they ARE a good fit, move to set up a first meeting. (click here for what to cover in that meeting)
Useless calls are a waste of time for you AND your prospects. Use our approach to have real conversations that convert to qualified appointments and sales.
Need help? We train salespeople in the skills and tactics that deliver RESULTS – give us a call at 908-879-2911 to learn more!
Are you prepared for success?
Sales is a hard job – you hear a lot of ‘No’s’ before you get to a ‘Yes’ and actually make a sale. You need, as they say, to kiss a lot of frogs before you find that prince or princess.
But what if I told you that you are probably WASTING half your time?
Marc Wayshak, a well-known Sales Strategist shared this important stat last year: “At least 50% of your prospects are not a good fit for what you sell”
Many of you are probably spending way too much time on the phone with prospects who just aren’t going to convert to customers.
At One of a Kind Sales, we train our people to QUICKLY identify whether a prospect is a good fit or not and, if they are not, to efficiently end the call and move on. Let me show YOU how to do this yourself and how to be prepared for success.
It starts with your Call List
Make sure you are calling from a clean list with RELEVANT contacts. Click here to read more about this process.
Your script is your road map
Make sure your script includes questions that will elicit the information you need to QUICKLY determine if the prospect is a good fit or not. Ask pointed questions and then LISTEN carefully for the answers.
Have an escape plan
Your script must also include verbiage to EXIT the call QUICKLY once you have determined that they are not worth pursuing.
For example, “gee, based on what we discussed, I feel we would not be a good fit and I certainly don’t want to waste your time”. This allows you to acknowledge that you have been listening and that you respect their time.
Practice, practice, practice!
Being comfortable and CONVERSATIONAL is key to making an effective connection with the prospect. If you feel awkward about re-directing and leaving the conversation once you determine they are not a good fit, you WILL end up wasting your time – and theirs!
We are NOT advocating that you rudely ask questions and then abruptly leave once you have your answers. That certainly won’t help you close more sales.
Be professional, prepared and succinct – they will appreciate it and you will save time.
Ask for leads
Once you have determined that a prospect is not a good fit, you should always ask them if they know of anyone who might need your product or services. This is a great way to make the most of your time and to turn a current ‘no’ into a possible, future ‘yes’.
How can you be prepared for success?
So, how much time do you calculate YOU have been wasting on calls with prospects that just aren’t a good fit?
Implementing these sales tips will help YOU stop wasting your time when making Cold Calls and help you to be prepared for success!
Contact us for help with your scripting and click here to learn more about how we can train YOUR staff to use our proprietary, One of a Kind Sales skills. And give us a call at 908-879-2911 to see how WE can make Cold Calls for YOU!
Are YOU prepared for success? Here are some more tips:
How to Leave Voicemail When Cold Calling
Addressing Cold Calling Objections
Successful Cold Calling Starts with Asking Permission
This year has been unprecedented in so many ways, and sales is no exception! Things that used to be ‘tried and true’ may not have worked as well as in 2020 as they had in the past and all sorts of new and exciting opportunities have arisen.
Here at One of a Kind Sales, we have always believed that the relationship between the salesperson and the prospect is the key to any sales interaction. While the ways in which we reach out and connect may have changed, that core belief has remained unchanged.
In this, our end of the year Prospecting Survey, we would like to hear from you. Please let us know what techniques and platforms worked best to generate qualified leads for YOU in 2020.
We will share the information we gather in an upcoming post.
Please click on this link to take the quick, one question prospecting survey https://lmd215593.typeform.com/to/IQ7iu4l6
Feel free to click on ‘other’ to add any comments or thoughts you may have on how the year went for you. And please share the link socially to help us reach as many salespeople as possible.
Thank you for helping us gather this information. And no matter what 2021 brings, we will continue to bring you insights, advice and the inspiration YOU need to succeed in sales!
Wishing you Happy, Healthy Holidays and a Prosperous 2021!
Are YOU ready for 2021? As we look forward to the start of a new year, here are some stats to think about and suggestions to help you ROCK the coming year!
The RAIN Group, an award-winning sales training company, found that ‘82% of buyers say they have accepted meetings with salespeople after a series of contacts beginning with sales cold calls’. I know it can feel like you hear a lot of no’s when making cold calls but this stat underscores that there ARE a lot of ‘yeses’ out there. Make sure you are doing everything you can to get them!
What should you be doing?
Here are some posts with tips on what you should be doing to up YOUR odds of getting a ‘yes’:
- Envision Your Success
- Make sure you are working from CLEAN, up to date, Data
- Don’t give up
- Reach for the Truth
- Focus on QUALITY over QUANTITY
- Build an “A” Team
- Plus more on how to build an effective team
- And as always, LISTEN CAREFULLY!
Don’t Dread it, just DO it!
A recent survey of sales agents found that 63% of sales representatives say that cold calls are the worst part of their job. I think that a LOT of this has to do with people not having a clue as to what they are doing! Too often, salespeople are given a phone and a list of numbers and sent on their way.
That is a recipe for disaster – I can pretty much assure you of poor-quality results with that approach. And it is demoralizing for your salespeople as well.
Salespeople need a SYSTEM, TRAINING, MONITORING and MANAGEMENT to effectively set qualified appointments and close sales.
At One of a Kind Sales, we have seen how successful sales teams can be when they have a comprehensive approach to sales. Our unique sales program, called ‘Conversational Selling’, is a time proven system, coupled with ongoing training, monitoring and management that prepares salespeople to successfully and consistently, deliver qualified leads and appointments.
Click here to learn about how we can train YOUR Inside Sales Team to use this successful technique.
Or here to see how OUR TEAM can make Cold Calls and set qualified appointments for YOU!
According to a Marketing Wisdom stat, almost half (44%) of sales reps said they stopped with sales follow up after receiving a negative response to a first call. REALLY?!? If you are going to give up that quickly, clearly sales is NOT the job for you!
That same group found that ‘after reaching a prospect, salespersons need to make an average of five successful follow-up calls to close a deal.’ This is not a ‘one and done’ kind of business and is why you need a system and training to support you.
Sales is a game of endurance – play the long game or don’t play at all.
Are you LISTENING?
TOPO, a sales research and advisory firm, found that 87% of prospects said that salespeople didn’t understand their needs. Well, if you are asking pointed questions and really listening to their replies, this should NOT be the case!
We provide our teams with scripts specifically designed to elicit the responses we need to fully understand the prospects’ needs. As you can see from the stat, this alone sets us head and shoulders above the competition!
If you your team isn’t getting the info they need to make real connections, give us a call – we can help!
OK – so are YOU ready for 2021?
Do your preparation and give us a call if you need help – we want to see you ROCK the coming year!
Notes: Marketing Wizdom RAIN Group TOPO
“Always Be Closing” is a popular sales phrase that you have probably heard. It is often touted as the “ABC’s of Sales”. But this phrase is often misunderstood as being all about the spurring on and encouraging the salesperson to go in for the kill – the close – and then move on to the next one.
If you have learned anything from this series, I hope it is that sales is NOT about you, the salesperson, but it is all about THEM, the prospect.
That said, I do believe that you always need to be working towards the close. Let me explain what I mean.
Be clear about the process
Closing becomes easier if you have done your work all along the way. Signing the contract should be the culmination and confirmation of all the discussions you have had. The contract should hold no surprises and is just a formality. They should be ‘buying-in’ all along. The Close is just the logical next step in the Sales process.
Is it a fit?
Early on, you need to pre-qualify the prospect. Spending time and money with a prospect who cannot afford your product or services is time and money wasted. Discuss and get buy-in on the budget before investing time and resources.
Periodically use phrases like, ‘wouldn’t you agree?’ and ‘did I get that right?‘ to make sure you are on the same page and to anchor all of you in your new, advanced location as you move along in the sales process.
Are all the Decision Makers present?
Spending your time selling to someone who is not in a position to actually close the deal is a huge mistake. Make sure you understand, up front, who will be the one to authorize the sale and be sure that they are in on the discussions. Don’t waste your time with gatekeepers or anyone less than the decision maker(s).
Check for conflicts
Periodically ask to see what problems or obstacles your prospects may see with the proposed plan. It is important to identify and address these before moving forward.
Whenever a new decision maker enters the mix, check with them as well. Request and respect their point of view.
Knowledge = Power
You need to glean as much knowledge as you can from your prospect and the company. You need knowledge of their needs, their pain points, their past experience and most importantly, their expectations. Then you need to use that knowledge to craft your pitch and sell your solution.
We train our salespeople to incorporate ‘trial closes’ into their sales process. All along the way, they are making small ‘closes’ which make the final close much easier. Think of it as a way to ‘take the temperature’ of the room and confirm that you are on the right track.
‘What would you like to see happen next?’ OR ‘What should next steps look like?’
I like to use one of these phrases when I wrap up my presentations. It allows THEM to bring up and request that I send a contract. This way, rather than my pushing it on them, they have requested it. This is a subtle but important difference.
I send contracts the afternoon before our next meeting. This allows them enough time to review it, but it isn’t available for extensive examination. Then we go over it together, at the meeting, and get it signed.
Since you are aware of their needs and pain points, it makes it easy to show how your solution will address them. And your contract should be in alignment with their expectations since you will have clarified these previously. There really should not be any surprises at this point.
Yes, legal reviews can take time and slow down your close but if you have a well-designed solution that underscores and addresses their pain points, your prospect should be able to successfully shepherd the contract through the process.
This is just the beginning!
Try to identify and address any ‘buyer’s remorse’ before it has time to take root. The close is not the end but the beginning, of the relationship!
A real pro will mention, at the close, ‘Oh, and by the way – to prepare you – I will come to you in about 3 months to ask you for references. We are really looking forward to working with you and would love to work with more clients like you!’.
They may not remember you saying this, but it sets you up for a successful conversation when you make that request for references.
Do you and your team need help to successfully close more business? Give us a call at 908-879-2911 Or click here to use my Calendly link to arrange a time to speak.
Missed any previous posts in this Step by Step Guide to Sales Prospecting Success series?
Step 1 – The Cold Call
Step 2 – The First Meeting
Step 3 – Objections – Part 1
Step 3 – Objections – Part 2